Returns & Cancellations | Turnkey Fibre Solutions
Cabinet Returns
Every effort should be made to ensure the cabinet you’re ordering will suit your application and will fit in the space required. If you’re unsure, please contact us on 0845 2000 718 and we will be more than happy to assist you. Returning the cabinets to us or directly to our suppliers will remain your responsibility and we will not be held liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged on delivery.
Damaged Goods
As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit.
We always advise that all goods are checked for damage before signing for them. Once the goods are signed for you are accepting that they have been supplied in perfect condition. If the goods are damaged then we advise you not to sign for them and make us aware of this ASAP.
Returns
Based on the following conditions being met, goods may be returned for a full refund within 30 days for the date of delivery:
Goods returned must be received in as new condition with all software and product seals intact.
Goods must be returned complete (including all packaging, cables, manuals, CD's etc for that product). If any item(s) are missing when received then the product is deemed incomplete.
The packaging of the goods must be unmarked and undamaged.
Carriage costs for the original despatch and returning the goods are your responsibility.
The goods remain your responsibility during transit and until signed for by us.
You must complete the Returns Form.
Please note that a restocking fee of 25% - 30% will apply to all returns.
If the goods fail to meet the above conditions then we may refuse to accept the goods. The above returns policy does not apply to cabinets or any made to order goods, which cannot be returned unless they were damaged on delivery.
Returns and the Distance Selling Regulations 2000
The Distance Selling Regulations stipulate that you have 7 working days from the day after delivery to cancel your contract with us (excluding contracts for the sale of software, which can only be cancelled if the software is faulty once the seal has been broken, or where the goods have been made to your individual specification). If you want to cancel the contract you should give us notice in writing within seven days from the day after delivery to you. You can provide us with such notice by requesting a Returns Form from us.
If you cancel the contract, please also return all goods with their original packing within 7 working days from the date on which you gave notice to cancel the contract to us. The cost of returning the goods must be met by you. You must ensure that the returned goods are adequately packaged and take reasonable care of the goods whilst they are in your possession. We are entitled to pursue a claim against you if you fail to take reasonable care of returned goods. If you do not return the goods to us we are entitled to charge you for the cost of their recovery.
Your statutory rights are not affected by any of the terms above.
